Customer Support Agent - Dutch - Bucharest
Position: Customer Support Agent
Location: Bucharest, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Give players a detailed and quality response, by phone, email and chat, to any questions or requests about the game platform.
Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
Evaluate the possibility of providing a direct response or transferring the request to another service.
Reach the individual and collective objectives (KPI) set by management.
Accept feedback and respect the implementation of improvement plans.
Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
Take on different schedules as support is guaranteed 24 hours a day by various teams.
REQUIREMENTS:
Native/fluent in Dutch(C2) and fluent English, both oral and written.
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Good writing ability and ability to easily use online communication software and ticket management systems
Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
Service and customer satisfaction oriented. Empathetic and diplomatic
Previous experience in contact center within a similar role
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
OFFER:
A friendly work environment that is adapted to reaching optimal performance
Leadership by talents, values, trust and autonomy
The opportunity to progress and specialize with our internal mobility system
A competitive salary package linked to the Romanian market
The possibility to work remotely 3 days office - 2 days WFH
Meal allowance
Private health insurance
- Locations
- Bucharest
- Remote status
- Hybrid
About Dila Recruitment
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.