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Dila Recruitment career site
Technical Support · Athens · Fully Remote

Italian-Speaking Customer Experts for an Electronics Leader

Position: Customer Expert

Work model: Remote in Athens

Location: Athens

Employment type: Full-time

Your responsibilities:

  • Responding to customers’ inquiries via e-mail, chat & phone

  • Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.

  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management

  • Be positive & proactive and have a desire for applying continuous improvement processes

  • Provide and maintain a strong, professional relationship with all customers and always show empathy

  • Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

  • Fluency in Italian

  • Excellent writing skills

  • Good command of English

  • Soft skills & politeness

  • Technically adept (know your way around Windows, shortcuts, basic troubleshooting)

  • Capability of multitasking

What we offer:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

  • Competitive monthly salary + 2 extra salaries per year

  • Health care benefits and numerous other discounts

  • Full training by certified instructors

  • Professional growth & development opportunities

  • Special events as well as community & social responsibility initiatives

  • Free online Greek language courses

  • State of the art premises, providing a great working environment with relaxing break areas

Department
Technical Support
Locations
Athens
Remote status
Fully Remote
Picture of Diego Lahaije
Contact Diego Lahaije Managing Director – Management

About Dila Recruitment

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Founded in 2025
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Technical Support · Athens · Fully Remote

Italian-Speaking Customer Experts for an Electronics Leader

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