Position: Team Leader Surveillance Operator

Location: Bogota, Colombia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review and verify incidents reported by the studio, ensuring quick resolution.
• Prepare reports for possible disciplinary actions or staff performance reviews.
• Operate security systems to maintain effective surveillance.
• Test and evaluate online gaming surveillance software regularly to identify any issues.
• Work closely with the QA team and developers to ensure everything functions properly.
• Create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping.
• Monitor both physical premises and online platforms for any suspicious activities. Report any violations to management immediately. Ensure video monitoring systems and security devices are working smoothly.
• Regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Minimum of 2 years as a Team Leader or Surveillance Operator in the iGaming sector, or with live gaming products.
• Skilled in using and maintaining surveillance software, video monitoring systems, and security devices.
• Strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior.
• Ability to generate precise reports and maintain detailed logs.
• Willingness to work flexible hours, including 8-hour shifts and weekends, to accommodate business needs.
• Proficient in Microsoft 365 for creating reports, managing communications, and handling documentation.
• Proven experience in the technical analysis and calibration of roulette wheels to maintain accurate gameplay, would be considered an advantage.
• Familiarity with advanced surveillance systems and software to enhance overall system performance.

BENEFITS:

• Competitive Salary with bonus opportunities based on performance
• Paid Training to familiarize with the company’s high standards and procedures
• Private Health Insurance for comprehensive medical coverage
• Opportunities to advance within a global tech company