As a Player Safety Agent, you will guarantee the financial integrity of client casinos and players using the clients platform, as well as to ensure the supervision and care of low to medium risk players in accordance with the monitoring protocol established by the line manager.

Position: Player Safety Agent / Risk & Fraud Agent

Location: Bucharest, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handling the operational tasks of the Risk & Finance process up to a certain level of risk.
• Contributing to the smooth running of the operational teams
• Analyzing and managing of low & middle-risk gamblers
• Monitoring the internal detection tool (ROBIN)
• Collaborate with other specialists to solve or properly close help tickets  
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Bachelor’s or master’s degree or experience in online gaming, e-commerce, online payment or banking.
• Fluent / Native level of English (French, Spanish, Dutch is a plus)
• Expertise in customer support.
• Expertise in written and verbal communication.
• Knowledge of laws and regulations on protecting players from the risks of addiction (Responsible Gaming) is a plus.
• General knowledge of anti-money laundering laws and regulations.
• General knowledge of local and international online gaming regulations
• General knowledge of personal data protection obligations (GDPR).
• Basic knowledge of information security concepts (ISMS).
• Good command of IT tools
• Analytical & organizational skills

OFFER:

• A friendly work environment that is adapted to reaching optimal performance
• Leadership by talents, values, trust and autonomy
• The opportunity to progress and specialize with our internal mobility system
• A competitive salary package linked to the Romanian market
• The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Tech Park)
• Meal allowance
• Private health insurance