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Dila Recruitment career site
Customer Support / Contact Center · Athens

German-Speaking Customer Experts for Cloud Workspace - Athens, Greece

Position: Technical Support

Work model: On-Site

Location: Athens, Greece

Employment type: Full-time

What you will do
  • Handle tickets, following support procedures and policies
  • Communicate with customers via e-mail, following support procedures and policies
  • Follow specified workflows for incident identification, escalation, resolution and closure
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring
  • Superior written and verbal communications skills in German
  • Ability to understand the main ideas of complex text on both concrete and abstract topics
  • Ability to fluently interact without strain for either party.
  • Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
  • High attention to details and follow through
  • An effective team player who is able to also work independently
  • Proven ability to deal with problems and solve them effectively
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
What we offer
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses


Department
Customer Support / Contact Center
Locations
Athens
Picture of Diego Lahaije
Contact Diego Lahaije Managing Director – Management

About Dila Recruitment

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Founded in 2025
Coworkers 15+
Customer Support / Contact Center · Athens

German-Speaking Customer Experts for Cloud Workspace - Athens, Greece

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