Online Payment Transactions Customer Expert - Dutch - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do

Be the eyes and ears for the team handing customer inquiries
Communicate with customers and managers via telephone, e-mail, video, social media and chat.
Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Work with confidential customer information and treat it sensitively
Use software to source and input customer data accurately as related to the inquiry

What you will bring

Excellent command of Dutch
Good communication skills in English
Customer service experience preferred
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
Strong written (email) communication utilizing proper grammar and punctuation
Be reliable and autonomous with a large amount of discipline and self-motivation
Experience with dealing professionally with people you only speak to via telephone, e-mail, video and social media
Well-developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Ability to learn and adapt to new software technologies

What we offer

Complete support to help you ease your relocation to Greece. We cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

About Dila Recruitment

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.