Position: Customer Expert

Work model: Hybride

Location: Athens

Employment type: Full-time

As a Customer Expert, you will:

• Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy.
• Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup.
• Provide technical support for logistics systems and respond to general service questions.
• Resolve customer complaints and escalate complex issues following documented procedures.
• Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction.
• Receive ongoing training to stay up-to-date with procedures, tools, and service standards.

Requirements:

• Excellent Italian language skills (spoken and written).
• Very good English language skills.
• Strong communication and problem-solving skills.
• Familiarity with digital tools and multitasking across systems.
• Previous experience in customer service or logistics support is a plus.

What We Offer:

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work–Certified Company that fosters diversity