Position: Customer Expert

Work model: On-Site

Location: Athens, Greece

Employment type: Full-time

What you will do

• Deliver exceptional customer service, following the customers standards and processes.
• Provide accurate information to prospects and guide them throughout their journey.
• Perform Level 1 troubleshooting for connected services.
• Call, collect and analyze customer feedback through structured workflows.
• Coordinate with Norton’s dealer network to ensure timely updates and resolutions.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage high-value customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent French language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy and basic knowledge of MS Excel.
• Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity