Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience
• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
• Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
• Respond to customer inquiries about our client’s new and existing products, facilitating their use
• Handle complaints – always in a graceful and professional manner
• Resolve issues as they arise – timely and efficiently
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

What you will bring:

• High level of fluency in German
• Great knowledge of the English language (oral & written)
• Work experience in a customer support role is a plus
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• A positive attitude, empathy, and high work- ethic
• Flexibility in adapting to a fast-paced environment

What we offer:

• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas