Position: Customer Expert

Work model: On site

Location: Athens

Employment type: Full-time

Some of the daily tasks we’ll entrust you with:

• Responding to customer’s requests (including partners, travel agencies, corporate) through multiple communication channels
• Entering customer information in our system to issue tickets or update records
• Explaining rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket

We’ll love it if you have:

• High level of fluency in Italian
• Good communication skills in English
• Customer service experience preferred
• Strong verbal and written communication skills utilizing active listening
• Experience working in hospitality/travel/airline industry is a plus
• The ability to learn and adapt to new software technologies

What we offer:

• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas