Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Your responsibilities:

• Be the primary point of contact for customer requests, representing, one of the world’s most esteemed companies in the tobacco industry.
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience.
• Respond to inquiries about products.
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner.
• Turn every customer into a happy customer!

What you will bring:

• Fluency in German
• Very good use of English – both in written and spoken language
• Work experience as a customer support/customer care representative will be considered an asset
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

What We Offer:

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.