Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Handle calls, emails and chat with a sense in Danish
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of Danish
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation (-all at no cost to you-) as well as support with the house searching process
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Fully renumerated training by certified instructors
• A career path within a company of more than 12.000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas