Position: Customer Expert

Work model: Remote

Location: Thessaloniki, Greece

Employment type: Full-time

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
• Expediting corrections and/or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

We’ll love it if you have:

• High level of fluency in Spanish.
• Good communication skills in English.
• Customer support/troubleshooting experience will be appreciated.
• Familiarity with the brand is preferred.
• Strong verbal and written communication skills utilizing active listening.
• Experience within the household appliance/commercial equipment industry is a plus.
• Comfortable with the use of basic technology tools.
• A positive, can-do attitude that shines through every interaction.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas