Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in French
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas