Position: Customer Expert

Work model: Remote

Location: Thessaloniki, Greece

Employment type: Full-time

What you will do:

• Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
• Actively listen to what moves our customers and provide solutions either by phone calls, emails, or chats!
• Handle inquiries about product orders, payments and deliveries, as well as customer complaints
• Turning every customer into a happy customer!
• Exchanging ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Strong written and verbal skills in both Dutch and English
• Work experience in retail or familiarity with e-commerce will be considered an asset
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• An entrepreneurial mindset to balance out the cons and benefits
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Free online Greek language courses