Position: Customer Expert

Work model: On Site

Location: Chania

Employment type: Full-time

What you will do:

• Be the eyes and ears of the team handling customer inquiries
• Communicate with customers via phone, e-mail, video and chat, analyzing issues with transactions such as bank transfers and internet purchases
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Crete!

What you will bring:

• Fluency in Danish
• Very good use of English – both in written and spoken language
• Customer support experience is welcome
• Exceptional communication & soft skills, as well as a problem-solving mentality
• A highly developed sense of ownership
• Computer knowledge/tech savviness
• Resourcefulness – the ability to multitask
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you)
• Free accommodation or extra accommodation bonus, throughout the entire employment period
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors

• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• State-of-the-art premises – including an amazing activity room with a fully-equipped gym, table tennis table and TV
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
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