Are you fluent in French and thrive on delivering outstanding customer support? Grow your career by joining our dynamic, multicultural team in Bucharest, Romania! Enjoy a workplace that values inclusivity, invests in your professional growth, and promotes a positive work-life balance—ideal for both locals and those considering relocation.

Customer Support Agent Position – French Speaking – Work in Bucharest, Romania

As a Customer Support Agent (French-speaking), you will serve as the primary contact for our valued international clients. You will provide professional, empathetic, and solution-focused support via phone, email, and chat. Your dedication and commitment to excellence will help ensure high levels of customer satisfaction, enhance customer loyalty, and strengthen the reputation of our global partners. Join a supportive team and let your skills and ambition be recognized and nurtured.

Position: Customer Support Agent

Location: Bucharest, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction.
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management.
• Accept feedback and respect the implementation of improvement plans.
• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
• Take on different schedules as support is guaranteed 24 hours a day by various teams.

REQUIREMENTS:

• Native/fluent in French (C1) and English, both oral and written.
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Good writing ability and ability to easily use online communication software and ticket management systems
• Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
• Service and customer satisfaction oriented. Empathetic and diplomatic
• Previous experience in contact center within a similar role
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• A friendly work environment that is adapted to reaching optimal performance
• Leadership by talents, values, trust and autonomy
• The opportunity to progress and specialize with our internal mobility system
• A competitive salary package linked to the Romanian market
• The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park)
• Meal allowance
• Private health insurance

Start Your French Customer Support Career in Bucharest Now

Are you ready to play an essential part in delivering excellent customer service? If you are passionate about supporting customers, eager to work in an international environment, and keen to expand your skills, we want to hear from you! Apply today for this French-speaking Customer Support Agent opportunity in Bucharest and join a company committed to your success.