Are you fluent in Romanian and passionate about delivering outstanding customer experiences? Take your career further by joining our inclusive, multicultural team in Lisbon, Portugal! Experience a workplace that values your individuality, supports your professional growth, and prioritizes work-life balance—whether you’re relocating or already local.

Customer Service Representative – Romanian Speakers – Lisbon, Portugal

As a Customer Service Representative (Romanian-speaking), you will be the first point of contact for our international clients, providing solutions and support via phone, email, and chat. Your dedication will help ensure customer satisfaction, brand loyalty, and support the reputation of our global partners. Join a supportive and collaborative environment in Lisbon where your skills are valued and your growth is encouraged.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Romanian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 07:00h - 19:00h

OFFER:

• Relocation Support
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

Apply Today – Start Your Customer Service Career in Lisbon

If you are committed to putting customers first, enjoy working in an international environment, and want to grow with a respected company, this is your opportunity. Join us as a Romanian-speaking Customer Service Representative in Lisbon and become a valuable part of our global success!