Are you fluent in French and passionate about delivering exceptional customer service? Take your career to the next level by joining our innovative, remote-friendly team based in Porto! Experience an inclusive, global work culture where your ideas are welcomed, your skills developed, and your work-life balance respected—all while working from the comfort of your home or in our vibrant Porto office.

French-Speaking Customer Service Representative Jobs – Porto, Portugal

As a Customer Service Representative (French-speaking), you will engage with customers from around the world across multiple digital channels. You will represent an international brand, ensuring every customer receives professional, courteous, and solution-oriented assistance. Join our forward-thinking and diverse team in Porto and make an impact by delivering world-class customer experiences every day.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Assist customers with booking inquiries, vehicle availability, and reservation modifications.
• Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
• Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
• Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
• Maintain accurate records of interactions, transactions, and case resolutions in the system

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
• Proven ability in sales, with a strong results-driven approach
• Proficiency in using digital tools and technology
• Skilled at recognizing business opportunities and recommending relevant services to customers
• Excellent interpersonal and communication skills
• Strong conflict resolution and problem-solving abilities

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Working schedule: Monday - Friday 8AM-7PM
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Grow Your Career as a French Customer Service Representative in Porto

If you thrive on helping others, enjoy dynamic virtual or office-based environments, and are looking to grow with a global company, this is your ideal opportunity. Apply today to join our customer-centric team as a French-speaking Customer Service Representative in Porto!