Are you fluent in Dutch and driven to deliver outstanding customer service from anywhere in Portugal? Elevate your career by joining our fully remote team! Experience an inclusive, innovative work environment where your skills and ideas are valued, your growth is encouraged, and you can enjoy a healthy work-life balance—all from the comfort of your own home.

Remote Dutch-Speaking Customer Service Representative Jobs – Portugal

As a Customer Service Representative (Dutch-speaking), you will interact with customers from across the globe through various digital channels. You will be the voice of the brand, ensuring every customer receives courteous, accurate, and solutions-oriented support. Join us in providing world-class service as part of our diverse and motivated remote team in Portugal.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Fully Remote Portugal except Lisbon or Porto
• Relocation support
• And many more!

Advance Your Career with a Remote Dutch-Speaking Customer Service Role in Portugal

If you’re passionate about helping customers, thrive in a virtual workspace, and want to build your career with a forward-thinking company, this is your opportunity! Apply now to join our remote team as a Dutch-speaking Customer Service Representative—Portugal based and fully remote.