Are you fluent in German and committed to delivering outstanding customer support? Take your customer service career to the next level by joining our remote team in Portugal! Work from anywhere in Portugal and become part of an innovative, diverse team that values collaboration, professional development, and a great work-life balance.

Remote Customer Support Jobs – German-Speaking Roles in Portugal

As a Customer Service Representative (German-speaking), you will directly engage with clients across various digital channels, ensuring every interaction is handled with expertise and empathy. Your communication skills and problem-solving abilities will help us provide high-quality service and exceed customer expectations—entirely from the comfort of your home in Portugal.

Position: Customer Service Representative

Location: Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!
• WFH option (except Lisbon or Porto)

Grow Your Career – Apply for German-Speaking Customer Service Representative (Remote) Portugal

If you are eager to build your career in customer service, thrive in a remote environment, and support leading brands in the online entertainment sector, we want to hear from you. Apply now to join our dynamic virtual team as a German-speaking Customer Service Representative—Portugal-based, fully remote!