Are you fluent in German and passionate about providing exceptional customer service in a vibrant, multicultural environment? Join our customer support team in Porto, where your communication skills will contribute to world-class experiences for our clients in the online entertainment industry. This is your opportunity to thrive in a supportive, growth-oriented, and inclusive workplace.

Customer Service Advisor Opportunity in Porto – German-Speaking Client Support

As a Customer Service Advisor (German-speaking), you will be a key point of contact for our clients, delivering reliable assistance while promoting customer satisfaction and loyalty. If you are motivated by helping others, solving problems, and building lasting relationships in a dynamic setting, this customer service opportunity in Porto is the right fit for your career.

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

DUTIES AND RESPONSIBILITIES:

• Customer support to German speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

OFFER:

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)
• Workload: 40h/week (full time)
• A dynamic and creative team with a positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential
• Training Conditions Duration: 30 calendar days - Monday to Friday, between 08:00 and 17:00
• Relocation Support

Advance Your Customer Service Career – German-Speaking Jobs in Porto

If you are ready to grow as a customer service professional, support leading brands, and thrive in the online entertainment industry, we want to meet you. Apply now to join our Porto team as a German-speaking Customer Service Advisor!