Are you a natural problem-solver, fluent in German, and enthusiastic about delivering outstanding customer experiences? Step into our fast-paced Lisbon office as a Customer Support Agent (German), where you will be the voice of the company for our valued German-speaking clients, providing top-tier service across online entertainment and digital innovation.

Join a Leading Multinational Team – German-Speaking Customer Support Careers in Lisbon

Become a pivotal part of our dynamic, multicultural workspace in Lisbon. As a German-speaking Customer Support Agent, you’ll engage with a diverse client base, resolve inquiries with empathy, and embody our strong brand values. Your day-to-day contributions will directly impact customer satisfaction while working alongside supportive colleagues in a cutting-edge environment. This is your opportunity to build strong communication skills within the exciting world of digital entertainment.

Position: German Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets  
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms
• Support customers who own a premium membership of a streaming platform.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation

Apply Today – Start Your German Customer Support Career in Lisbon

If you are ready to elevate your German language skills and passion for exceptional service into an exciting new role, we want to hear from you! We welcome applications from individuals of any gender identity or background. Join our Lisbon customer support team and play a key part in creating memorable digital entertainment experiences for clients around the world!