Do you have a passion for operational excellence and thrive in fast-paced, high-stakes environments? Join our expanding team in Bogota as a Manager of Operations Control Room! We seek motivated, detail-oriented professionals who excel at leading diverse teams and optimizing live studio operations. If you’re excited by the challenge of maintaining seamless studio functions, supervising mission-critical processes, and working in a vibrant international broadcast setting, this is your next great career move!

Operations Control Room Manager Career – English Speaking Leadership Role in Bogota

As the Manager of the Operations Control Room at our state-of-the-art Bogota studio, you will oversee all control room activities to ensure smooth, uninterrupted live production and broadcast operations. You will lead a skilled team, coordinate response to live issues, optimize studio workflows, and partner with technical and production departments to deliver the highest quality experience for our audiences worldwide. You will play a pivotal leadership role, fostering operational efficiency and a culture of continual improvement in one of LatAm’s top entertainment studios.

Position: Manager of Operations Control Room

Location: Bogota, Colombia

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES

• Build and maintain relationships with internal and external clients (staff, operators)
• Coordinate and supervise staff, ensuring adherence to company standards
• Contribute to company development through operational support and feedback
• Document tasks and report to management, including data analysis and KPIs
• Motivate, train, and coach staff, especially new employees and OCR team members
• Develop and implement procedures, workflows, and performance metrics for OCR
• Submit consolidated bonus reports to HR on time
• Manage resources to achieve performance goals and ensure service standards
• Stay updated on company procedures, promotions, and game strategies
• Report deviations from company standards and suggest improvements to enhance player experience
• Support ISO certification efforts and communicate player feedback to management

REQUIREMENTS:

• Proficient in English (C1), with strong verbal and written communication skills.
• A bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred
• Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plus
• Extensive experience in operations management, with significant leadership exposure
• Proven experience in control room operations or similar environments
• Experience in the iGaming industry or related fields is highly desirable
• Strong understanding of operational control systems, both software and hardware
• Proficient in data analysis tools and reporting software
• Familiarity with industry regulations and compliance standards
• Ability to inspire and motivate teams to achieve operational excellence
• Proven ability to manage cross-functional teams and multi-disciplinary projects

BENEFITS:

• Competitive salary
• Private health insurance from day one
• International work environment
• Opportunities for career development

Advance Your Operations Management Career – Apply Now

If you are ready to take ownership of live studio operations and lead a high-performing control room team, we want to hear from you! We welcome applications from professionals of all backgrounds, genders, and abilities – your unique strengths and perspectives will help drive our ongoing success. Step into your next leadership role in Bogota and grow with us as a Manager of Operations Control Room!